BPO TELECALLER JOB DESCRIPTION - BIZCRM APP

BPO Telecaller Job Description

Job Title: BPO Telecaller

As a BPO Telecaller, you will play a crucial role in facilitating communication between our organization and our customers. You will be responsible for making outbound calls to potential clients or existing customers, handling inbound inquiries, resolving customer issues or complaints, promoting products or services, and maintaining accurate records of interactions.

Roles and Responsibilities:

• Making Outbound Calls: Reach out to clients or potential customers based on leads provided by the business.
• Handling Inbound Calls: Manage calls from customers who may have questions, complaints, or need assistance.
• Providing Information: Provide accurate and complete information on products, services, prices, promotions, and other relevant details to prospective customers.
• Sales Pitch: Deliver persuasive sales pitches to convince potential customers to purchase or sign up for services provided by the company.
• Customer Service: Interact with customers in a professional, friendly manner, addressing their concerns and offering solutions to their questions or concerns.
• Recording and Documentation: Maintain detailed documentation of customer interactions, including call logs, feedback, complaints, inquiries, and other relevant details for future reference.
• Following Guidelines and Scripts: Follow predefined guidelines and scripts set by the organization to ensure uniformity in communications and compliance with regulatory standards.
• Attaining Targets: Aim to achieve specific sales goals or key performance indicators (KPIs) through efficient sales and communication methods.
• Collaboration: Collaborate with supervisors, teammates, and other departments to solve customer problems, share best practices, and contribute to the overall team's success.

Skills and Qualifications:

• Excellent verbal communication skills.
• Strong interpersonal skills.
• Ability to persuade and influence others.
• Patience and resilience in handling customer inquiries or complaints.
• Good listening skills and empathy towards customers' needs.
• Basic computer skills for data entry and maintaining records.
• Ability to work in a fast-paced environment and handle pressure.
• Prior experience in customer service or sales is preferred.
• High school diploma or equivalent qualification.

Conclusion:

The role of a BPO Telecaller is crucial in maintaining positive customer relationships and driving sales for the organization. You will serve as the frontline representative of the company, interacting directly with customers to address their queries, provide information about products or services, and ultimately contribute to revenue generation. By possessing effective communication skills, resilience, and a customer-centric approach, you will play a pivotal role in ensuring customer satisfaction and achieving organizational objectives.