Call Center Team Leader Job Description

Summary

We are seeking a highly motivated and experienced Call Center Team Leader to join our team. As a Call Center Team Leader, you will play a crucial role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Your responsibilities will include supervising and leading the team to meet performance targets, monitoring call center processes to enhance customer satisfaction and efficiency, and providing coaching and training to team members to improve their skills and performance. The ideal candidate will have strong leadership and communication abilities, experience in call center operations and customer service, and excellent problem-solving skills.

Responsibilities:

• Supervise and guide call center agents to achieve performance targets.
• Monitor and improve call center processes for enhanced customer satisfaction.
• Provide coaching and training to team members for skill development.

Requirements:

• Strong leadership and communication abilities.
• Experience in call center operations and customer service.
• Problem-solving skills and the ability to handle escalated issues.

If you are a motivated individual who thrives in a fast-paced call center environment, we want to hear from you. Apply now and join our dynamic team as a Call Center Team Leader.

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