CLIENT SERVICING EXECUTIVE JOB DESCRIPTION - BIZCRM APP

Client Servicing Executive Job Description

Job Title: Client Servicing Executive

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Client Servicing Executive. In this role, you will be responsible for building and maintaining strong client relationships, providing excellent service and support, and ensuring client satisfaction and project success.

As a Client Servicing Executive, you will serve as the bridge between our clients and the organization, addressing client needs promptly and collaborating with internal teams to deliver exceptional results. You will have a pivotal role in maintaining positive client relationships and ensuring their needs are met effectively.

Responsibilities

• Build and maintain relationships with clients by providing excellent service and support.
• Understand client needs and address their concerns promptly.
• Coordinate with internal teams to ensure client satisfaction and project success.
• Collaborate with cross-functional teams to develop innovative solutions.
• Prepare and deliver presentations to clients, showcasing our products and services.
• Proactively identify opportunities to upsell and cross-sell products and services.
• Stay informed about industry trends and best practices to provide comprehensive solutions to clients.
• Conduct market research and competitor analysis to identify new business opportunities.
• Generate reports and analyze data to track client performance and improve customer satisfaction.
• Handle client escalations and resolve issues to maintain high client retention rates.
• Attend networking events and industry conferences to establish and strengthen client relationships.

Requirements

• Bachelor's degree in business administration, marketing, or a related field.
• Proven experience in client servicing, account management, or a similar role.
• Strong interpersonal and communication abilities.
• Excellent problem-solving skills to address client concerns effectively.
• Outstanding teamwork and collaboration skills for internal coordination.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Self-motivated with a positive attitude and a passion for customer success.
• Willingness to travel for client meetings and events.

If you are a proactive and customer-focused individual with a strong passion for building and maintaining client relationships, we would love to hear from you. Join our team as a Client Servicing Executive and make a significant impact on our clients' success.

How to Apply

To apply for the position of Client Servicing Executive, please submit your resume and cover letter to [email address]. Only shortlisted candidates will be contacted for an interview.

Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants​.