HOTEL CAPTAIN JOB DESCRIPTION - BIZCRM APP

Hotel Captain Job Description

Job Title: Hotel Captain

Job Location: [Insert Location]

Job Type: Full-time

Company: [Company Name]

Industry: Hospitality

Company Description: [Provide a brief description of the company, highlighting its values, culture, and any unique aspects that make it a great place to work.]

Overview:

As a Hotel Captain, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction. You will be responsible for managing and training restaurant staff effectively, as well as coordinating with the kitchen staff for smooth operations. This multifaceted position requires strong leadership skills, exceptional customer service abilities, and attention to detail.

Key Responsibilities:

• Ensure exceptional customer service and guest satisfaction.
• Manage and train restaurant staff effectively.
• Coordinate with the kitchen staff for smooth operations.
• Oversee the quality of service provided by the staff.
• Interact with guests to enhance their dining experience.
• Handle any guest complaints or concerns promptly and professionally.
• Maintain a clean and organized restaurant environment.
• Monitor inventory levels and order supplies as needed.
• Collaborate with other departments to ensure seamless guest experiences.
• Uphold the highest standards of hospitality and professionalism.

Qualifications:

• Proven experience in a similar role within the hospitality industry.
• Excellent leadership and communication skills.
• Strong customer service and problem-solving abilities.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Knowledge of food and beverage operations and safety regulations.
• Proficiency in using workforce management software is a plus.
• Flexible availability, including evenings, weekends, and holidays.
• High school diploma or equivalent; degree in hospitality management is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Positive and collaborative work environment.
• Employee discounts on services and amenities.
• Training and development programs.

How to Apply:

To apply for the Hotel Captain position, please [insert application method: online application, email, etc.]. Please include your resume, a cover letter highlighting your relevant experience, and any references. We appreciate all applications, but only qualified candidates will be contacted for an interview.

[Insert Company Logo] [Optional: Insert Image of Hotel or Restaurant Environment]

Note: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel in this role.