RESERVATIONS MANAGER JOB DESCRIPTION - BIZCRM APP

Reservations Manager Job Description

Job Brief

We are seeking a highly organized and detail-oriented individual to join our team as a Reservations Manager. In this role, you will be responsible for overseeing and managing the reservations department, ensuring excellent customer service, and implementing strategies to maximize room bookings and revenue.

Responsibilities:

• Supervise and train reservations staff to deliver excellent customer service.
• Develop and implement reservation policies and procedures.
• Collaborate with other departments to coordinate room allocations and special requests.
• Monitor reservation trends and implement pricing strategies.
• Prepare reports on reservation statistics and performance.

Requirements:

• Bachelor's degree in Hospitality Management or a related field.
• Proven experience in reservations management in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in reservation software and MS Office.

Join our team as a Reservations Manager and contribute to the success of our hospitality establishment through your leadership, organizational, and customer service skills.

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