TRANSACTION RISK INVESTIGATOR JOB DESCRIPTION - BIZCRM APP

Transaction Risk Investigator Job Description

Title: Transaction Risk Investigator

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Responsibilities and Roles:

• Investigate suspicious transactions and identify potential risks.
• Analyze transaction data to detect fraudulent activities and patterns.
• Review account activity and assess the legitimacy of transactions.
• Communicate with customers to verify transaction details and resolve issues.
• Document investigation findings and maintain accurate records.
• Collaborate with internal teams to mitigate risks and prevent future fraud.
• Stay updated on industry trends and emerging fraud schemes.
• Adhere to company policies, procedures, and regulatory requirements.
• Provide recommendations for improving transaction monitoring processes.
• Participate in training sessions and knowledge-sharing activities within the team.

Required Skills:

• Excellent spoken and written English skills.
• Highly interpersonal, with the ability to convey complex transactions clearly.
• Strong problem-solving skills and ability to make independent investigation decisions.
• Proficient in analyzing problems and thinking critically.
• Disciplined, self-motivated, and detail-oriented.
• Effective time management and organizational skills.
• Ability to assess immediate needs and offer suitable solutions.

Additional Requirements:

• Ability to surpass performance expectations.
• Proven analytical and problem-solving abilities, including pattern recognition.
• Positive, results-oriented attitude.
• Capability to effectively manage time and prioritize tasks.
• Commitment to maintaining high levels of data security and confidentiality.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Availability for 24-hour shifts, including weekends and nights.
• Flexibility to work overtime as needed.
• Knowledge of Lean and Six Sigma methodologies is a plus.

Eligibility Criteria:

• Minimum Qualification – Graduation.
• Excellent Communication Skills, both written and oral.
• Excellent Problem Solving Skills.
• Flexibility to work staggered shifts and weekends.
• Workplace experience – 0-4 years (maximum).
• Instant joiners only.